Q Why should I buy my furniture from Discount-Recliner-Chairs?
With 15 years experience in providing the highest quality recliners, cutting edge designs and excellent customer service, you have made us the UKs No.1 Recliner specialist.
Q Have you got the Recliner I am looking for?
We understand that everyone is different and we like to decorate our homes in our own unique style. Our recliners include contemporary cutting edge designs, modern and classic ranges - the choice is yours.
Q How many stores do you have and are there any near me?
We have 3 stores based in West Yorkshire...Bradford, Halifax and Shipley, for maps, directions and telephone numbers please view our “Contact Us page”
Q How do I contact Discount Recliner Chairs?
If you have placed an order on line and would like to discuss this further please phone 0800 028 3156
Q How long is delivery on my new recliner?
We carry a stock of over 1000 recliners (All of these can be viewed and purchased on our website). If you order any recliner from stock before 1pm, delivery can be made the following day to the UK mainland.
(Some Scottish postcode take 48 Hour Delivery - Contact us for details).
Whilst every practical effort will be made to accommodate customer’s requirements no exact delivery time can be given, but tracking numbers can be supplied to help track your delivery.
Although we carry a vast range of recliners in stock, other colours and combinations are available as special orders from the suppliers and manufacturers. If you place a special order we ask you to be aware that delivery dates and times are not definite and are approximate. A 20% deposit of the total order amount is required to reserve an item.
Q What delivery service do you offer on Recliners ?
FREE To Your Home Delivery (Via Interlink Express) is offered as standard on all chairs.
Please Note: We offer FREE delivery to the door. This does not include setup.
We use very reliable and professional carriers, however they are not insured to enter you property. It will be up to you (The Customer) to make sure that you have the capability and access to accept the delivery yourself.
All of our box(es) require a signature.
PLEASE BE AWARE: Many of the recliners are heavy items, and we would strongly recommend that 2 people remove the recliner from the box(es).
Some of the recliners require minimal assembly, (ie, The back may need attaching).
This is done to aid in transportation and entry to a property.
PLEASE advise us pre-delivery if you live in high rise flats, or the access to your property is restricted, i.e. narrow doorways or restricted access, so as to assess the number of delivery staff required.
Q What if my new recliner is not suitable for me or I just dont like it?
If you get your recliner and it is not suitable please read below.
If you order a new recliner from our special offer page we offer a 7 day money back guarantee. Because we deliver for free, the customer will have to pay for the box(s) to be returned to us (IN AS NEW CONDITION AND IN ORIGINAL BOX)
If you order a special order (i.e.: Not Stocked) we cannot offer refunds.
You can cancel an order within 14 days of ordering.
Q What if I have a query?
No Problems at all we are always here to help and discus any query you might have, , we want your shopping experience to be an enjoyable experience. However, in the unlikely event that you do not enjoy your time shopping with Discount Recliner Chairs please tell us. You can contact us on 0800 028 3156
Any query will be dealt with in a prompt and professional and curtious manner. We will acknowledge your complaint within one working day and will seek to resolve the matter as quickly as possible, and to your complete satisfaction.
To see how other customers have enjoyed dealing with Discount Recliner Chairs please read our product reviews for products purchased by our customers
Q Will you contact me to arrange the delivery?
As many customer purchase from us due to our unparralled customer service we always contact you prior to delivery. This is to make sure that the delivery day is suitable for you. We can deliver on any weekday which suits you.
We appreciate that many of our customers have very busy lives, and with this in mind we can reserve furniture for you and store it free of charge for 14 days.